If something comes up or you can’t fly, request the return of the leg not flown, according to the conditions of your rate.
NB: Remember that requests for refunds can only be made before the date of the flight..
Fares
flex and business
Channels for making requests for refunds
Make your request via the refunds form at avianca.com If you bought your ticket at a travel agency, you must request it directly from them.
NB: Requests for refunds must be made via the original purchase channel.
Check the status of your refund request
Click here to check the status of your refund.
NB: Remember that in order to check the status of your refund, you must have already submitted a request via your original purchase channel.