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Processes

Amadeus Corporate Recognition

Discover the tool that enables the identification and prioritization of your corporate trips, with the aim of offering you a series of exclusive benefits within avianca empresas, including protection in case of operational events that may affect your business trip. In order to use this tool, the travel agency must include an SSR CLID in the booking.

What is SSR CLID?

SSR is an acronym for Special Service Request and CLID stands for Corporate Locator Identifier. The SSR CLID allows avianca to identify its corporate customers and provide certain special services. 

Step by step process for an agency to enter the SSR CLID in a business customer’s booking

Step 1: Create a PNR (Passenger Name Record)
Step 2: Ensure that the booking has the avianca Customer Code (CC) included
Step 3: Add the SSR CLID (Special Service Request) - CLID (Customer Code)

What are the entries by the GDS to include the SSR CLID?

Amadeus:

SR*CLID AV HK/-AV#####​

Sabre:

3CLID/AV#####

Travelport:

WorldSpan: 3SSRCLIDAVHK/AV#####​

Galileo: SI.SSRCLIDAVHK1/AV#####​

Apollo: @:3SSRCLIDAVHK1/AV#####

* NB: The fields with the # of the SSR CLID must be replaced by the Corporate Code (CC) of the company, for example: If the company’s Corporate Code (CC) is 31, in Amadeus, the SSR CLID would be: SR*CLID AV HK/-AV31

Further points

  • In order to use this benefit, the company has to be an active customer of avianca empresas program.

  • This benefit applies only to flights operated by avianca.

  • If the purchase is made via the website, the SSR CLID will be added automatically. If the purchase is made via the travel agency, it is up to the agency to add the SSR CLID.  

     

     
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